FAQ's

Frequently Asked Questions

We have compiled the top ten frequently asked questions that our Help Desk technicians receive.  When you click on a link below you will be taken to that article.  To get step by step instructions on how to fix the problem, click on the corresponding Solution link.

1. Why can't I send email?

2. Why does it keep asking me for my password?

3. How do I setup my dialup connection?

4. How do I sign up for more WebMail accounts?

5. How do I get free web space?

6. How do I change my password?

7. Why am I getting disconnected?

8. How do I change my Email Address?

9. How do I FTP my pages to your server?

10. How do I make ABBNebraska.net my homepage?

Problems sending mail can occur for a couple reasons.  The most common problem that people run into is forgetting to set up authenticated SMTP.  SMTP authentication prevents people from sending out junk mail through our servers by requiring a username and password when sending emails.  To fix this, check your account settings with the ones listed on our setup guides site.
 

This is commonly caused by the username and or password being incorrect.  Try retyping in both your username and password.  Most people have them saved, and they should not change, however sometimes they seem to.
 

Setting up a dialup connection and setting internet explorer to use it is different versions of operating systems (The software that runs your computer. IE Mac OS X, Windows XP).  For help setting up your dialup connection specifically for your operating system, click the fix it link, and select your OS.
 

With your dial up account, you get 5 free WebMail accounts.  WebMail is a web based email meaning you can't download your mail into a program such as Outlook Express, or Eudora.  WebMail is similar to services like Hotmail and Yahoo Mail, however WebMail allows you to check your mail from anywhere in the world with internet access.

How do I sign up for my free web space?

With your account you can also have 5 MB of free web space.  This can be used to publish your own personal web site.  If you need more space than this, we have other mail and web hosting services.

 

How do I change my password?

Solution

You can change your password using the change password form that is linked off of our homepage.  If you have forgotten your password you will need to contact the Help Desk.

Why am I getting disconnected?

Many customers with 56K modems experience problems with disconnections.  This is most likely due to issues within the modem drivers on your computer.   Manufacturers who write the modem drivers frequently issue fixes in the form of new driver software.  You can download those patches or upgrades at the modem manufacturers website.  Or if you have a PC from a manufacturer like Gateway, Compaq, Hewlett Packard, or Dell you can get them off of their support sites as well.  We've created a FAQ that helps explain the problem and assists you in finding updated drivers for your modem.  The FAQ can be found at http://www.abbnebraska.net/home/support/faqs/56k.htm.

Another issue that will cause a disconnect is that our routers are set to drop connections after 15 minutes of inactivity. This is done so that our modems won't be filled up with users who aren't using the system.  This conserves resources for us and makes it easier for our other customers to enjoy the service.  Any data transferred between your computer and our equipment will reset the timer to 0.  

How do I change my Email Address?

To change your email address you will need to contact the billing offices, and let them know.  There is a $15 fee to change your email address, and this will also change your username that you use to dial in with.  You can contact our office at:  (402) 426-6200 or 1 (888) 262-2661.

How do I FTP my pages to your server?

Solution

You can send all your web page files to our servers using FTP.  We recommend using WSFTP.   FTP is similar to dragging and dropping files around on your own PC, except you are moving the files between your computer and our servers.

How do I set ABBNebraska.net to my homepage?

Many of our customers like to have ABBnebraska.net be the first page they see when they open up the internet.  Sometimes this can be changed by accident, or maybe you set up your connection manually and forgot to change this.  To change your homepage back to ABBNebraska.net, click the solution link above.

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