HunTel.net recently introduced a new feature to enhance the level of service we offer to our customers. On-line technical support, or “chat”, is now available to assist customers who need help with Internet related problems. This service allows customers and our technical support staff to send and receive text messages to each other instantly.

On-line chat’s biggest advantage is that customers don’t have to call HunTel.net’s technical support line to have almost instant access to a technician. The service is particularly useful for dial-up customers. If dial-up customers can get on-line, technicians can use the new chat service to help them solve e-mail and web site related issues without disconnecting and waiting for a phone call.

Like our e-mail and telephone-based technical support, on-line chat is free for all HunTel.net customers. The service is available from 8 a.m. to 5 p.m. Monday through Friday. To use the service, simply visit our homepage at www.HunTel.net and look for the box titled “HunTel.net’s Tech Support is On-line.” During the hours that chat is not available, customers can leave a message and a technician will contact them when chat hours begin.

If you have any questions about this new service or any other Internet related questions, please contact our tech support team. We can be reached at 533-5777 or 1-888-491-9115. You can also send us an e-mail at techsupport@huntel.net.